Frequently Asked Questions

  • How do I place my order?
  • Order your Nicecream Cake in-store
  • What is the latest I can place my order?
  • 72 hours prior to collection.
  • How many layers can my cake have?
  • You can choose either 1 or 3 layers.
  • How many toppings can I choose?
  • You can choose as many of our toppings as you like, at an additional cost.
  • Can I add my own image?
  • You can email your image to the restaurant or bring it to the store on a memory stick.
    Only for Standard NiceCream Cakes, not Speciality Cakes.
  • Can I customise a Speciality NiceCream Cake?
  • No, Speciality NiceCream Cakes are specified in the catalogue and cannot be customised.
  • What requirements does my image need to meet?
  • It needs to be in high resolution and in JPEG format.
  • How is the cake packaged?
  • The cake comes on a board in a cake box.
  • Do I need to bring a cooler box to transport the NiceCream Cake?
  • Yes, especially if you’ll be travelling for more than 45 minutes with your cake.
  • How long before the cake starts to melt?
  • 45 Minutes outside of the freezer.
  • Do I store the cake in a fridge or freezer when I get home?
  • A freezer.